In an effort to improve customer service, the Embassy’s Consular Section has launched a new customer service portal called the NIV Navigator, an interactive question/answer “wizard” that leads customers to answers on our webpage and moves inquiries into pre-sorted folders to improve response time.
If you or your contacts need to reach the NIV team, please do not use the email address santiagovisa@state.gov. Instead, please ask the public to contact the consular section via this link (open with Google Chrome or Microsoft Edge) and follow the instructions there. The link can also be found in the “Contact Us” box on the visas landing page of the Embassy website: https://cl.usembassy.gov/visas/
