Emergency Contact Information for U.S. Citizens

In Case of Emergency

For US Citizens

The Embassy is receiving an increased volume of inquiries due to the COVID-19 pandemic, and working extended hours to assist U.S. citizens. Please do your part to help keep our phone lines available for emergency calls by consulting our COVID-19 information page before calling; we are updating this page daily.

If you are a citizen of the United States and have an emergency during normal business hours (8:30 am-5 pm), email SantiagoUSA@state.gov or call (56-2) 2330-3000.  If you have an after-hours emergency, call (56-2) 2330-3000 to be connected with the duty officer.  Emergencies are generally considered to be life-threatening situations.

For all non-emergency matters, please email the American Citizen Services unit at Santiagousa@state.gov.

The Embassy/Consulate is closed to the public on Chilean and U.S. Public Holidays.  See the following link for a list of these dates.

If you are a victim of crime, call the local police at 133. The U.S. Embassy cannot take custody of U.S. citizens or intervene in Chilean legal procedures.  All U.S. citizens are subject to the laws of the Government of Chile.

If you are injured and require immediate medical attention, call emergency medical services at 131.

If your passport was lost or stolen, see information for obtaining a replacement or emergency passport on our website.  Unless it is a life-threatening situation, the embassy will assist you with a limited-validity emergency passport on the next business day. Please be prepared to contact your airline to reschedule flights.


For Non-U.S. Citizens

Legal Permanent Residents and Non-U.S. Citizens should seek assistance from their nearest embassy or consulate.  The American Citizen Services unit does not answer questions related to non-immigrant or immigrant visa matters.

If you have a question pertaining to a visa matter, please visit the visa information section on our website.

If you need to contact the Non-Immigrant Visa unit, email the unit at Santiagovisa@state.gov.

If you have questions pertaining to immigrant visas or are a legal permanent resident, please visit https://cl.usembassy.gov/visas/immigrant-visas/ or email the unit at santiagoimmigration@state.gov.  The American Citizen Services unit does not answer questions related to immigrant visa matters.