Emergency Assistance

In Case of Emergency

For US Citizens

If you are a citizen of the United States and have an after-hours emergency, call (56-2) 2330-3000 to be connected with the duty officer.  If you have an emergency during normal business hours (8:30 am-5 pm), call (56-2) 2330-3716.  Emergencies are generally considered to be life-threatening situations.

If you are a victim of crime, call the local police at 133. The US Embassy cannot take custody of American citizens or intervene in Chilean legal procedures. All US citizens are subject to the laws of the Government of Chile.

If you are injured and require immediate medical attention, call emergency medical services at 131.

If your passport was lost or stolen, see information for obtaining a lost or stolen passport on our website.  Unless it is a life-threatening situation, the embassy will assist you with a limited-validity passport on the next business day. Please be prepared to contact your airline to reschedule flights.

For all non-emergency matters, contact by email the American Citizen Services unit (Santiagousa@state.gov).

For Non-US Citizens

Legal Permanent Residents and Non-US Citizens should seek assistance from their nearest embassy or consulate. If you have a question pertaining to visa matters, please visit the visa information section at this embassy´s website.