- Due to limited cashier services at the Embassy, payment may only be made in Chilean pesos (preferred) or U.S. dollars. Exact change is required. If you plan on paying Chilean pesos and need to know the current exchange rate, please email SantiagoUSA@state.gov once you have an appointment scheduled
- If you do not have exact change, or if you do not arrive at your appointment with the correct form of payment, you may be asked to reschedule your appointment
- If you are requesting an emergency passport for imminent travel to the U.S., you may be asked to submit confirmation of your flight itinerary or tickets in addition to the other documents required
- If you have been contacted by the Social Security Administration regarding a requested service, and have been informed to go to the Embassy, please email SantiagoUSA@state.gov for additional information
- You must schedule an appointment for each individual service. For example, if you are a family of four requesting four passports, you must schedule four services online, not one service. If you schedule only one appointment but are requesting multiple services, you may be asked to reschedule your appointment.
Important notice: Please select the Passport service below before scheduling your appointment to obtain information on documentation and forms you must submit to our section and avoid any delays in your service due to coming to the Embassy unprepared.
PLEASE NOTE THAT ALL PERSONAL ELECTRONIC DEVICES INCLUDING CELL PHONES AND LAPTOPS ARE PROHIBITED AND ARE NOT ALLOWED IN THE EMBASSY.
Apply for a Passport in person at the Embassy
Renew a Passport
Replace a Passport
The U.S. Embassy may issue an emergency passport for immediate travel due to illness or death or to allow a visitor in Chile to return to the United States or to continue with onward travel when the passport has been lost or stolen.
Emergency passports are limited in validity and must be replaced as soon as you conclude your emergency travel.
If you have an urgent travel need for the reasons stated above and do not find a suitable appointment date, please send an email to SantiagoUSA@state.gov or call +56 2 2330 3000 (after business hours) to request an emergency appointment.
You must be prepared to submit the correct application forms and requirements, and evidence of your immediate travel needs when you arrive at the American Citizen Services Unit. Please go back to the passport services link to see the required forms and documents that you will have to submit.
Emergency passports are generally issued within 24-48 hours. Depending on the need, we may be able to issue passport on the same day. If you have an urgent need that requires a passport to be issued the same day, you should discuss your situation with the consular staff that assists you when you come to the Embassy.
Lost or Stolen Passport
Replacing Your Lost or Stolen Passport
Report the loss/theft of your passport to the local police
If your passport was lost or stolen you are advised to report the loss/theft to the closest PDI police station.
We recommend that once you realize the loss or theft of your passport, you submit an application for a replacement passport as soon as possible.
Application Forms and Supporting Documents
You must submit the following documents in person to the American Citizen Services Unit:
- Form DS-11 (PDF 97 KB)
- Print out and write legibly in block letters.
- All applications must be filled out in black ink.
- Box No. 5 on application: Social Security Number is a mandatory field. What if I don’t have a SSN? Note: If you have a social security number but do not provide it on the form, you will only be issued a limited-validity passport.
- Please print one-sided pages.
- Box No.8: The Mailing Address must be a local, Chilean address. Hotel addresses are acceptable.
- DO NOT sign the application
2. DS-64 (PDF 51 KB)
4.Evidence of U.S. citizenship (certified U.S. birth certificate, Naturalization Certificate, or Certificate of Citizenship, or previous expired passport).
5. Evidence of Identity, such as a valid passport of any country, a valid driver’s license, a valid national ID card, a U.S. military ID.
In addition to the above, please note the special passport requirements for minors under 16.
- Applicant age 16 and older — US$145.00
- Applicants under age 16 — US$115.00
Passport fees may be paid in cash (dollars/pesos) or credit card if you have acceptable identification. Checks are not accepted overseas.
A notification email will be sent informing you that the new passport product is ready for pick up. No appointment will be needed in order to do so.
- In person pick-up: Bring receipt showing payment
- Representative pick-up: Bring receipt showing payment and signed simple letter from applicant granting that authority.
- DHL Home Delivery Service: To take advantage of the home delivery service you must:
– Have your current passport cancelled at the time of your interview
– Bring DHL Airway Bill (AWB) to appointment
How to obtain DHL (AWB): You may request your DHL AWB by email or in person
1. By Email: Request your DHL Airway bill by sending an email to CL.POS.SANTIAGO@DHL.COM .
• On the subject line write “Ciudadano Americano” and your full name.
• In the body of the email Include the information below
Origen: Embajada de Estados Unidos.
Dirección Origen: Andres Bello 2800,
Las Condes, Santiago
Fono Origen 56- 2 2330-3000
Nombre de contacto: (your name)
Ciudad de destino: (city for final delivery)
Destino/Dirección: (your address)
fono contacto: (your phone number)
e-mail contacto: (your email address)
DHL will provide a quote and instructions to do a Transferencia.
2. In Person: You may also purchase your airbill in person at the nearest DHL office. Please tell the DHL staff that you are pre-paying for a U.S. Passport Service (Guía Aérea para Pasaporte Estadounidense).
Delivery fees range from approximately 5,000 to 10,000 CLP, depending on the delivery destination.
Note: Passport products must be delivered in a timely manner or be destroyed per U.S. Law. Should a passport product be destroyed due to delayed delivery, a new application process must be started, to include new appointment, new application forms, and a new payment of all applicable fees.
Schedule your appointment
Please schedule your appointment online. Each family member seeking a passport service requires an appointment.
Once you have scheduled your appointment, your confirmation page will pop up on your screen. You must print this confirmation page and bring it with you to facilitate your entrance to the Embassy. This confirmation will NOT be emailed to you, so be prepared to print when scheduling your appointment.
PLEASE NOTE THAT ALL PERSONAL ELECTRONIC DEVICES INCLUDING CELL PHONES AND LAPTOPS ARE PROHIBITED AND ARE NOT ALLOWED IN THE EMBASSY.
If your passport has been stolen or lost, your travel is imminent and you are having difficulty scheduling an appointment, please email us at firstname.lastname@example.org
U.S. Citizen Visiting Chile
A U.S. citizen currently in Chile on a tourist visa may be unable to submit all or part of the documentation described above, and may need to replace the lost/stolen passport urgently. If this is your case, the American Citizen Services Unit may issue you an emergency passport which will allow you to return to the United States or continue your travel abroad as planned. Emergency passports are generally issued within 24-48 hours. The actual turnaround time will be determined at the time the application is submitted.
Important Notice for U.S. citizen visitors to Chile
If you are in Chile as a tourist please remember to file a report regarding the loss/theft of your passport, as we mentioned before. You will also have to replace your tourist card if it was also lost or stolen. This card or paper slip is given to all tourists upon entry to Chile, and it MUST be replaced before the traveler will be permitted to depart the country. Although the Embassy can issue a replacement U.S. passport, only the Chilean authorities, Policía de Investigaciones (PDI), can replace your tourist card. It may be obtained quickly. You should have a replacement passport already in hand when applying for the new tourist card.
The tourist card may be replaced at the Santiago International Airport going through immigration upon departure from Chile. You need to arrive at least an hour earlier than your scheduled arrival time.
If you are exiting Chile at another port, you must apply for your tourist card in advance of your arrival at the point of departure. PDI has locations throughout Chile. In Santiago request your tourist card at the following location:
Jefatura Nacional de Extranjería y Policía Internacional
General Mackenna N°1370, Santiago
Hours: Monday – Friday 8:00 a.m. – 2:00 p.m.
Third Party Attendance at Passport and CRBA Appointment Interviews
“Generally, immediate family members may accompany passport or CRBA applicants to their appointment interviews at a U.S. embassy or consulate, and all minor children must be accompanied by a parent or guardian. Passport or CRBA applicants also have the option of being accompanied by an attorney at their appointment interview. Attendance by any third party, including an attorney, accompanying an applicant is subject to the following parameters designed to ensure an orderly appointment interview process and to maintain the integrity of the adjudication of the application(s):
o Given space limitations in the consular section, not more than one attendee at a time will be allowed to accompany an applicant (or the applicant’s parent or guardian if the applicant is a minor).
o Attendance by an attorney does not excuse the applicant and/or the minor applicant’s parent or guardian from attending the appointment interview in person.
o The manner in which a passport or CRBA appointment interview is conducted, and the scope and nature of the inquiry, shall at all times be at the discretion of the consular officer, following applicable Departmental guidance.
o It is expected that attorneys will provide their clients with relevant legal advice prior to, rather than at, the appointment interview, and will advise their clients prior to the appointment interview that the client will participate in the appointment interview with minimal assistance.
o Attorneys may not engage in any form of legal argumentation during the appointment interview and before the consular officer.
o Attendees other than a parent or guardian accompanying a minor child may not answer a consular officer’s question on behalf or in lieu of an applicant, nor may they summarize, correct, or attempt to clarify an applicant’s response, or interrupt or interfere with an applicant’s responses to a consular officer’s questions.
o To the extent that an applicant does not understand a question, s/he should seek clarification from the consular officer directly.
o The consular officer has sole discretion to determine the appropriate language(s) for communication with the applicant, based on the facility of both officer and applicant and the manner and form that best facilitate communication between the consular officer and the applicant. Attendees may not demand that communications take place in a particular language solely for the benefit of the attendee. Nor may attendees object to or insist on the participation of an interpreter in the appointment interview, to the qualifications of any interpreter, or to the manner or substance of any translation.
o No attendee may coach or instruct applicants as to how to answer a consular officer’s question.
o Attendees may not object to a consular officer’s question on any ground (including that the attendee regards the question to be inappropriate, irrelevant, or adversarial), or instruct the applicant not to answer a consular officer’s question. Attendees may not interfere in any manner with the consular officer’s ability to conduct all inquiries and fact-finding necessary to exercise his or her responsibilities to adjudicate the application.
o During a passport or CRBA appointment interview, attendees may not discuss or inquire about other applications.
o Attendees may take written notes, but may not otherwise record the appointment interviews.
o Attendees may not engage in any other conduct that materially disrupts the appointment interview. For example, they may not yell at or otherwise attempt to intimidate or abuse a consular officer or staff, and they may not engage in any conduct that threatens U.S. national security or the security of the embassy or its personnel. Attendees must follow all security policies of the Department of State and the U.S. embassy or consulate where the appointment interview takes place.
Attendees may not engage in any conduct that violates this policy and/or otherwise materially disrupts the appointment interview. Failure to observe these parameters will result in a warning to the attendee and, if ignored, the attendee may be asked to leave the appointment interview and/or the premises, as appropriate. It would then be the applicant’s choice whether to continue the appointment interview without the attendee present, subject to the consular officer’s discretion to terminate the appointment interview. The safety and privacy of all applicants awaiting consular services, as well as of consular and embassy personnel, is of paramount consideration.”