Passports

Important notice:  Please select the Passport service below before scheduling your appointment to obtain information on documentation and forms you must submit to our section and avoid any delays in your service due to coming to the Embassy unprepared.

PLEASE NOTE THAT ALL PERSONAL ELECTRONIC DEVICES INCLUDING CELL PHONES AND LAPTOPS ARE PROHIBITED AND ARE NOT ALLOWED IN THE EMBASSY.

 

The U.S. Embassy may issue an emergency passport for immediate travel due to illness or death or to allow a visitor in Chile to return to the United States or to continue with onward travel when the passport has been lost or stolen.

Emergency passports are limited in validity and must be replaced as soon as you conclude your emergency travel.

Only if you have an urgent travel need for the reasons stated above and do not find a suitable appointment date, you can come to the Embassy without an appointment.  Keep in mind that you can come Monday to Friday from 8.45 am and 12.30 pm for this specific service.  Please remember to check our calendar for the days that the Embassy will be closed to services.

You must be prepared to submit the correct application forms and requirements, and evidence of your immediate travel needs when you arrive at the American Citizen Services Unit. Please go back to the passport services link to see the required forms and documents that you will have to submit.

Emergency passports are generally issued within 24-48 hours. Depending on the need, we can also issue the passport on the same day, so discuss your situation with the consular staff that assists you when you come to the Embassy.

Replacing Your Lost or Stolen Passport

Report the loss/theft of your passport to the local police

If your passport was lost or stolen you are advised to report the loss/theft to the closest PDI police station.

We recommend that once you realize the loss or theft of your passport, you submit an application for a replacement passport as soon as possible.

Application Forms and Supporting Documents

You must submit the following documents in person to the American Citizen Services Unit:

  • Form DS-11 (PDF 97 KB)  Print out and write legibly in block letters.  All applications must be filled out in black ink. Box No. 5 on application: Social Security Number is a mandatory field.  What if I don’t have a SSN? Please print one-sided pages.
  • DS-64 (PDF 51 KB)
  • Two passport photographs
  • Evidence of U.S. citizenship (certified U.S. birth certificate, Naturalization Certificate, or Certificate of Citizenship, or previous expired passport)
  • Evidence of Identity, such as a valid passport of any country, a valid driver’s license, a valid national ID card, a U.S. military ID.

In addition to the above, please note the special passport requirements for minors under 16.

Consular Fees

  • Applicant age 16 and older — US$145.00
  • Applicants under age 16 — US$115.00

Passport fees may be paid in cash (dollars/pesos) or credit card if you have acceptable identification. Checks are not accepted overseas.

Pick-up process:

A notification email will be sent informing you that the new passport product is ready for pick up.  No appointment will be needed in order to do so.

  • In person pick-up: Bring receipt showing payment
  • Representative pick-up: Bring receipt showing payment and signed simple letter from applicant granting that authority
  • DHL Home Delivery Service:  If you would prefer for us to mail your new U.S. passport, you must purchase a prepaid DHL airway bill (AWB) at the nearest DHL office and submit it along with the passport application on the day of your appointment.  Please tell the DHL staff that you are pre-paying for a U.S. Passport Service (Guía Aérea para Pasaporte Estadounidense). Delivery fees range from approximately 5,000 to 10,000 CLP, depending on the delivery destination.

 Note:  Passport products must be delivered in a timely manner or be destroyed per U.S. Law.   Should a passport product be destroyed due to delayed delivery, a new application process must be started, to include new appointment, new application forms, and a new payment of all applicable fees.

Schedule your appointment

Please schedule your appointment online.   Each family member seeking a passport service requires an appointment.

Once you have scheduled your appointment, your confirmation page will pop up on your screen.  You must print this confirmation page and bring it with you to facilitate your entrance to the Embassy. This confirmation will NOT be emailed to you, so be prepared to print when scheduling your appointment.

PLEASE NOTE THAT ALL PERSONAL ELECTRONIC DEVICES INCLUDING CELL PHONES AND LAPTOPS ARE PROHIBITED AND ARE NOT ALLOWED IN THE EMBASSY.

If your passport has been stolen or lost, your travel is imminent and you are having difficulty scheduling an appointment, please email us at santiagousa@state.gov

U.S. Citizen Visiting Chile

A U.S. citizen currently in Chile on a tourist visa may be unable to submit all or part of the documentation described above, and may need to replace the lost/stolen passport urgently.  If this is your case, the American Citizen Services Unit may issue you an emergency passport which will allow you to return to the United States or continue your travel abroad as planned.  Emergency passports are generally issued within 24-48 hours.  The actual turnaround time will be determined at the time the application is submitted.

Important Notice for U.S. citizen visitors to Chile

If you are in Chile as a tourist please remember to file a report regarding the loss/theft of your passport, as we mentioned before. You will also have to replace your tourist card if it was also lost or stolen. This card or paper slip is given to all tourists upon entry to Chile, and it MUST be replaced before the traveler will be permitted to depart the country.  Although the Embassy can issue a replacement U.S. passport, only the Chilean authorities, Policía de Investigaciones (PDI), can replace your tourist card. It may be obtained quickly. You should have a replacement passport already in hand when applying for the new tourist card.

The tourist card may be replaced at the Santiago International Airport going through immigration upon departure from Chile.  You need to arrive at least an hour earlier than your scheduled arrival time.

If you are exiting Chile at another port, you must apply for your tourist card in advance of your arrival at the point of departure. PDI has locations throughout Chile. In Santiago request your tourist card at the following location:

Jefatura Nacional de Extranjería y Policía Internacional
Eleuterio Ramirez 852, Santiago Centro.
Email: jenaex@investigaciones.cl
Hours: Monday – Friday 8:00 a.m. – 2:00 p.m.