ACS services are by appointment only except in case of an emergency.
If you arrive at the consulate for any non-emergency passport service without an appointment, you will be asked to return after securing an appointment. Thank you for your cooperation with this policy, which will ensure that services are offered in a more efficient manner, with shorter wait times. Please note that failure to renew a passport in a timely manner prior to your travel is not an emergency service, and you will need an appointment to receive a new passport.
American Citizen Services
Avenida Andrés Bello 2800
Las Condes, Santiago, Chile
Recorded information is available 24 hours:  (2) 2330-3000.
After-hours and emergency contact information.